Forms of Refund of Amounts

Check out the options available for refunds below:

Discount coupon

You opt for the Discount Coupon in any situation regarding exchanges due to dissatisfaction.

The Coupon has an indefinite validity and can be used exclusively by the account holder on our website. It is not allowed to sell it to third parties or convert it into cash.

Partial or full refund on credit card

After receiving the product at our Logistics Center and approval of the return by our team, Vitrine sends the chargeback request to the credit card administrator within 7 business days; this in turn has the deadline to process the request in accordance with the policy of each credit card company. The amount refunded will be the Total Order Amount (products + shipping) - Shipping Amount. For example, if the total value of the order was BRL 160.00, with BRL 150.00 relating to the products, and BRL 10.00 for shipping, the refunded amount will be BRL 150.00.

Current account refund

The return of amounts for purchases made by bank slip occurs through reimbursement in a bank account of the same ownership as the person responsible for the order (same CPF). The information required for this procedure is: bank name, branch number, account number and type (current or savings).